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Pitch Pals Privacy Policy.

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Term Definitions.

Where the end-user, using this website is referred to as "You", "User" and "Customer" and Pitch Pals is referred to as "We" "pitchpals.co.uk" and "Pitch Pals".


About.
The following policy applies to pitchpals.co.uk, and outlines how Pitch Pals looks after your data (where you submit that data via the website). We take data privacy seriously, and as a result ensure to make it as simple as possible for you to understand what, how and when your data is collected via pitchpals.co.uk.


Data Controller and Data Processor.
Pitch Pals are the "Data Controller" of the website, and Wix, our platform provider is Pitch Pal's "Data Processor". Wix will only process data submitted through the website, and will not use that data in any other context other than for pitchpals.co.uk within the Wix platform.
Our company website is hosted on the Wix.com platform, where Wix is Pitch Pals data processor. Wix.com provides Pitch Pals with the online platform that allows us to provide our online website service to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Wix store your data on secure servers behind a firewall. Pitch Pals will never sell your data.


Data / Information we collect.
When using our website, the following information can be collected when you use the Contact Us Form, or the Live Chat feature:

  • Name (Identity Data).

  • Email (Contact Data).

  • Query Subject (Profile Data).

  • Message (Profile Data).

  • Cookie Data - See Cookies below.


Pitchpals.co.uk allows you to utilise the Contact Us form and Live Chat features to contact us regarding services. In using these features, we collect the above Non-personal and Personal Information (submitted by you) for the following purposes:
To provide and operate the Services;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 
To comply with any applicable laws and regulations.


Cookies.
pitchpals.co.uk is hosted within the Wix Platform, and as a result collects different types of Cookies. To understand the types of cookies collected within pitchpals.co.uk, via Wix, please see / refer to: https://support.wix.com/en/article/cookies-and-your-wix-site.


Retention of data.
Pitch Pals will only retain your information for as long as required, to satisfy both legal and service fulfillment requirements.


Third Parties.
Pitch Pals works with one Third Party, Class4Kids. Class4Kids provide Pitch Pals with cloud hosted booking software. Our website does not directly send or transfer data from pitchpals.co.uk (within Wix) to the Class4Kids Platform. When redirected to our Class4Kids booking page, you are using an entirely separate service to this website. All data provided to Class4Kids is completed via their website.  For any queries relating to Class4Kids, please refer to their privacy policy (https://clubs.classforkids.co.uk/legal/privacy-and-cookies-policy) which Pitch Pals follows when handling your data within the Class4Kids Platform.


You Rights (GDPR).
As per General Data Protection Regulation (GDPR), you have the right to request the following with regards to pitchpals.co.uk:

  • Right to be informed.

  • Right of access.

  • Right of rectification.

  • Right to erasure.

  • Right to restrict processing.

  • Right to data portability.

  • Right to object.

  • Rights to automated decision making and profiling.

In order to discuss, further understand or request any of the above in line with GDPR, please email us at info@pitchpals.co.uk.

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